ADVERTISING AND RETURNS

1. Returns of goods sent at the expense of the Internet Store Owner will not be accepted.

2. The customer has the right to withdraw from the contract of sale without giving any reason by submitting a written statement within 10 days from the date of receipt of the returned product. The declaration printout is at the end of these Terms and Conditions, and must be completed and returned together with the returned product and the original proof of purchase.

3. Returned Product The customer returns at his own expense, the product must have the original packaging. Neither the product nor the package can be worn, damaged, or damaged.

4. The return of money for returned product is made by bank transfer to the account specified in the return statement within 7 days of receiving the returned product by the shop owner. Returns are subject to the amount paid for the goods at purchase, not reimbursed shipping costs incurred by the customer.
Withdrawal from contract DOC Withdrawal from contract PDF

Business identifiers:
"Dkaren" by Karina Łakoma
Ul. Kórnicka 27A, 62-060 Stęszew
NIP: 777-155-54-49
REGON: 634186672
Contact details:
E-mail address: ewa@dkaren.pl, dkaren@dkaren.com.pl
Phone: 61-813-53-09, 500-108-900
Address to complaint:
"Dkaren" by Karina Łakoma
Ul. New 34, 62-060 Stęszew
Obligation to deliver things without flaws:
The seller hereby declares that he is under a statutory obligation to deliver the product being the subject of the order without physical or legal defects.
Complaint mode
In the event that the goods have a defect, the consumer may demand a price reduction or withdrawal from the contract of sale, exchange of the goods for defects or repairs thereof.
The Seller is liable under the warranty if a physical defect is discovered within two years of the delivery of the goods to the consumer. The claim for the removal of a defect or the replacement of a defect-free product is time-barred by the end of the year but may not expire before the expiry of the period specified in the preceding sentence.
A consumer who exercises warranty rights is obliged to deliver defective items to the Seller's address at his expense.
The seller will respond to the consumer's claim within 14 days.
Withdrawal from contract
The right of withdrawal from the Contract of Sale is not vested in the Consumer Customer in respect of contracts in which the Goods are non-favored, manufactured according to the Consumer's specifications or satisfying his individual needs.
Ability to use out-of-court dispute resolution.
Each customer may use out-of-court complaint processing
and claim redress. In this regard, it is possible for the Customer to use the mediation. Lists of permanent mediators and existing mediation centers are forwarded and made available by the Presidents of the appropriate District Courts